Education:
Colorado Technical University
Associate Degree & Bachelor's Degree
Information Technology | Comprehensive technical education combined with professional application
Technical Support:
- Provided high-level support to businesses of all sizes with a focus on efficient resolution of complex technical issues.
- Computer systems and office equipment support
- Rapid troubleshooting and problem resolution
System Administration:
- Managed IT Infrastructure across organizations
- Hardware and software configuration
- System maintenance and optimization
- Cross-departmental system oversight
My Mindset:
- Translate complex technical concepts into understandable terms
- Deliver customized IT services, enhancing operational efficiency
- Ensure seamless technology integration
- Create supportive IT environments
- Empower organizations through effective technology leverage
Core Competencies:
- Information Systems Architecture
- Application Support & Troubleshooting
- Hardware & Software Configuration
- Network Administration
- Desktop & Endpoint Management
Tools & Systems:
- Track-IT Ticketing System
- ServiceNow IT Service Management
- Cherwell IT Service Management
- Active Directory
- Exchange Server Management